05/10/15 - South Staffs Water celebrates double success in customer service

South Staffs Water (incorporating Cambridge Water), the drinking water supplier for homes and businesses in the West Midlands and Cambridge area, is celebrating a double success after being officially recognised for providing exceptional levels of service to its customers.

The water company has been awarded third place in Ofwat’s coveted customer service league table, in which the regulator ranks each of the UK’s 18 water and sewerage companies on a range of performance measures.

It has also received credit from the industry’s watchdog, the Consumer Council for Water, as the company with the third lowest number of customer complaints achieved through a fall of 32.5% on the previous year.

Rachel Barber, Customer Service Director for South Staffs Water, said: “We are exceptionally proud to have been recognised in quick succession for providing excellent and improving levels of service for our customers.

“When you combine this with the fact that South Staffs Water’s bills are among the lowest in the country, it demonstrates our strong commitment to putting customers first.”

The water company has been ranked in the top four companies in every year since the measure was introduced in 2011/12.

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