10/02/14 - South Staffs Water - Below inflation water charges mean bill will remain among lowest in the country

South Staffs Water (which includes Cambridge Water) has confirmed household bills for water will stay below inflation for 2014/15.

The announcement means customers will benefit from the second lowest bills for water in the country, while continuing to receive the highest levels of customer service.

At 1.3%, the rise is 1.4% below inflation and will see the average water bill for South Staffs Water customers rise from £142 during the current financial year, to £144 for the 12 months beginning 1 April 2014. The bill is 23% lower than the national average of £188.

The news comes just six months after South Staffs Water came top of the Service Incentive Mechanism (SIM) which officially measures the levels of customer service at all water companies in the UK for 2012/13.

The bill increase is necessary as part of a £39m investment plan during 2014/15, which will include maintaining and improving the Company's network of underground pipes, as well as other assets such as reservoirs and pumping stations, in order to continue to reduce leaks and improve services to customers.

Rachel Barber, Customer Service Director said: "We know that our customers expect us to provide a high quality service at the lowest possible price. So, once again we have worked hard to keep our costs down. On average, the tap water we provide is under 40p a day."

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