15/05/14 - South Staffs Water tops consumer satisfaction survey

South Staffs Water (which includes Cambridge Water) has topped a new survey which looks at customer satisfaction in the water industry.

Around 96% of customers said they were satisfied with the overall service provided by the water company - which is an 8% improvement on 2012 and the highest increase of all water companies.

A further 74% were in agreement that it represented value for money and 70% said that their water charges were affordable.

The Water Matters survey was carried out by the Consumer Council for Water which represents the interests of water consumers in England and Wales, and took account of the views of 5805 consumers.

The quality, quantity and safety of water supplied by the company scored highly. Around 97% were happy with the reliability of supply and 92% were satisfied with its safety.

Managing Director Phil Newland said: "Providing our customers with a consistent supply of the highest quality water while ensuring our water bill is the second lowest in the country is one of our top priorities and I am happy that our customers recognise this."

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