17/07/14 - Echo wins seven-year contract to deliver contact management, billing and collection management services to Northern Ireland water

The Group is delighted that Echo Managed Services has been awarded a contract to deliver contact management, billing and collection management services to NI Water for the next seven years, with an option to extend for up to ten years. The contract will initially be in the region of £27 million.

Under the contract Echo will provide NI Water customers with improved access choices by expanding and enhancing the range of contact channels, making it easier for customers to get in touch. Echo's 150 strong, Belfast based, team will use Echo's market leading RapidXtra billing system, as well as a suite of state of the art innovative contact management technology, to provide a full range of multi-channel customer services.

Sara Venning, Chief Executive of NI Water said, "Being water industry specialists Echo understand the regulated environment in which we operate and the expectations of our customers. Echo is an innovative partner that shares our passion for continually improving the service we provide to our customers."

Nigel Baker, Echo's Managing Director said "We are very proud of our partnership with NI Water. Over the past seven years Echo has supported the delivery of a number of innovative customer service enhancements. We look forward to building our partnership further over the next seven years as we deliver further service improvements for the customers of NI Water."

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