23/08/10 - Echo wins contract to deliver RapidXtra to Portsmouth Water

Echo Managed Services has been awarded a contract to deliver its market leading billing and customer care system, RapidXtra, to Portsmouth Water.

Portsmouth Water enjoys an industry-leading position for both customer service and low prices. It was keen to ensure a new system partner would not only protect its proud record, but also that they should support the company's future improvement and service development plans. Portsmouth's vision was to procure a system which could be relied upon for at least the next 10 years.

One important challenge is implementing the new Service Incentive Mechanism (SIM) reporting requirements. Portsmouth Water's desire is to put the customer experience at the heart of its operation – using technology to deliver high levels of service in an efficient way. The new system needed to facilitate this approach; providing powerful CRM functionality to help improve, track and measure the customer experience. Portsmouth Water sees RapidXtra's water specific CRM capabilities, tailored to deliver the CRM functionality which UK water companies require, as a key element to support this priority.

Further details can be obtained at www.echo-ms.com

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